Overview
At GamePulse, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. Our refund policy is designed to provide a fair and transparent process for returns and refunds.
This Refund Policy applies to all products purchased directly from the GamePulse website. For products purchased from third-party retailers, please refer to their respective refund policies.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
1. Defective or Damaged Products
If your product arrives damaged or proves to be defective within 30 days of delivery, you are eligible for a full refund or replacement. We may require photographic evidence of the damage or defect.
2. Incorrect Products
If you receive a product that is different from what you ordered, you are eligible for a full refund or the correct replacement product.
3. Unwanted Products
If you are not satisfied with your purchase for any reason, you may return the product within 14 days of delivery for a full refund, provided that:
- The product is in its original, unused condition
- The product is in its original packaging
- All accessories, manuals, and bonus items included with the product are returned
- You have proof of purchase (order number or receipt)
Non-Refundable Items
The following items are not eligible for returns or refunds:
- Products that have been used, assembled, or installed
- Products with broken seals or missing parts
- Digital products, downloadable software, or activation codes once they have been delivered or accessed
- Personalized or custom-made products
- Products marked as "Final Sale" or "Non-Returnable"
- Gift cards (except as required by law)
Refund Process
How to Request a Refund
To initiate a return and request a refund, please follow these steps:
- Contact our Customer Support team within the eligible return period by email at returns@gamepulse.com or by phone at +44 501 207 9174.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our Customer Support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Package the item(s) securely in the original packaging, if possible, and include the RMA number on the outside of the package.
- Ship the package to the address provided in the return instructions.
For defective products or incorrect items sent by us, we will provide a prepaid return shipping label. For returns due to change of mind or other non-defective returns, shipping costs are the responsibility of the customer.
Inspection Process
Once we receive your returned item(s), our team will inspect them to ensure they meet our return conditions. This process typically takes 1-3 business days.
If your return is approved, we will process your refund. If your return is denied, we will notify you and provide the reason for the denial. In such cases, the item(s) will be returned to you.
Refund Timeframe
Once your return has been approved, we will process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method:
- Credit/Debit Cards: 3-10 business days, depending on your card issuer.
- PayPal: 1-3 business days.
- Bank Transfers: 5-7 business days.
Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will contact you to arrange an alternative refund method.
Partial Refunds
In some cases, we may issue partial refunds:
- If an item is returned with signs of use or damage caused by the customer
- If an item is returned with missing components or accessories
- If only part of a bundled purchase is returned
The amount of the partial refund will be determined based on the condition of the returned item(s) and the value of any missing components.
Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the same process as for returns. If the replacement item is of higher value, you will need to pay the difference. If it is of lower value, we will refund the difference to your original payment method.
Promotional Items and Discounts
If you return an item that was purchased with a promotional discount or as part of a special offer, the refund will reflect the actual amount paid for the item after discounts were applied.
If returning an item causes you to no longer qualify for a volume discount or promotional offer that was applied to your original order, the refund amount may be adjusted accordingly.
Cancellations
Orders can be canceled at no charge before they have been shipped. To cancel an order, please contact our Customer Support team as soon as possible with your order number.
If your order has already been shipped, you will need to follow the standard return process outlined above.
Special Circumstances
International Returns
For international orders, the same refund policy applies, but please note that:
- Return shipping costs for international orders are the responsibility of the customer, except in cases of defective products
- Import duties, taxes, and customs fees are non-refundable
- International returns may take longer to process due to shipping and customs delays
Warranty Claims
Many of our products come with a manufacturer's warranty. If your product develops a fault after the 30-day return period, please refer to the warranty information provided with your product or contact our Customer Support team for assistance with making a warranty claim.
Exceptions and Special Considerations
We understand that special circumstances may arise. If you have a unique situation that isn't covered by our standard refund policy, please contact our Customer Support team, and we will work with you to find a fair resolution.
In cases of widespread product defects or recalls, we may extend our return period or make other accommodations. Any such exceptions will be communicated directly to affected customers.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after such changes constitutes your acceptance of the new terms.
Contact Us
If you have any questions about our Refund Policy, please contact our Customer Support team:
GamePulse Customer Support
Flat 18q Sasha Parkway
Reynoldsfort KT24 6NU
United Kingdom
Email: returns@gamepulse.com
Phone: +44 501 207 9174
Hours: Monday-Friday, 9am-6pm GMT